WELCOMING COMMUNITIES
PRACTICES AND PROCEDURES ACCESSIBLE CUSTOMER SERVICE POLICY
For
TRINITY UNITED CHURCH
NEW CALIFORNIA
1005 Road 2 West, Kingsville
Church Office
P. O. Box 370
Ruthven, Ontario N0P 2G0
office@ruthvenpc.com
www.ruthvenpc.com
The mission statement of Trinity United Church:
We who are followers of Christ
are committed:
to grow in our Faith
to do Christ's Work
to be an example of God's Love
to reach out in Love
to our Community and the World.
Providing Goods and Services to People with Disabilities
Trinity United Church, New California, Kingsville, Ontario is committed to
excellence in serving all customers including people with disabilities.
Assistive devices
We will ensure that our staff are trained and familiar with various assistive
devices that may be used by customers with disabilities while accessing our
goods or services.
Communication
We will communicate with people with disabilities in ways that take into account
their disability.
Service animals
We welcome people with disabilities and their service animals. Service animals
are allowed on the parts of our premises that are open to the public.
Support persons
A person with a disability who is accompanied by a support person will be allowed
to have that person accompany them on our premises.
We will charge half price to the support person for admission to Trinity
United Church, New California’s premises.
We will notify customers of this through a notice posted on our premises and
in advertising for any event. In the event of a planned or unexpected
disruption to services or facilities for customers with disabilities. Hearing
assistant devices, sound system, large print bulletins.
Trinity United Church, New California will notify customers promptly. This
clearly posted notice will include information about the reason for the
disruption, its anticipated length of time, and a description of alternative
facilities or services, if available.
The notice will be place at entrance doors.
Training for staff
Trinity United Church, New California will provide training to employees,
volunteers and others who deal with the public or other third parties on
their behalf.
Individuals in the following positions will be trained: Minister, custodian,
Charge Secretary, greeters and additional volunteers. This training will be
provided to staff within three (3) month or ongoing as required.
Training will include:
• An overview of the Accessibility for Ontarians with Disabilities Act,
2005 and the requirements of the customer service standard.
• Trinity United Church, New California’s plan related to the customer
service standard.
• How to interact and communicate with people with various types of
disabilities
• How to interact with people with disabilities who use an assistive device
or require the assistance of a service animal or a support person
• How to use the hearing assistant devices
• What to do if a person with a disability is having difficulty in
accessing Trinity United Church, New California’s goods and services
Staff will also be trained when changes are made to your plan.
Feedback process
Customers who wish to provide feedback on the way Trinity United Church, New
California provides goods and services to people with disabilities can use
email (office@ruthvenpc.com), verbally tell, use suggestion box.
All feedback will be directed to Ministry and Personnel Committee.
Customers can expect to hear back in 60 days.
Complaints will be addressed according to our organization’s regular complaint
management procedures.
Modifications to this or other policies
Any policy of Trinity United Church, New California that does not respect and
promote the dignity and independence of people with disabilities will be modified or removed.